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Service Desk
Quick response time, effective incident management and incident resolving procedures through all communication channels
Service Desk in our
complete servicing process
To grow business and operate efficiently you need a reliable infrastructure and quick incident management process.
Our proprietary servicing process ensures quick response time and fixes delivered by an experienced team in 24/7/365 mode.
Our proprietary servicing process ensures quick response time and fixes delivered by an experienced team in 24/7/365 mode.
Our Service Desk Centre
Our own Service Desk Centre is dedicated to IT processes. We offer remote support to corporate and SME clients.
At the beginning of our every project we work out with Client consistent performance, quality and quantity parameters to encourage costs optimization and business growth.
At the beginning of our every project we work out with Client consistent performance, quality and quantity parameters to encourage costs optimization and business growth.
Comprehensive
tickets processing
Professional support service ensures efficient operation of the company and gives clients comfort. We receive tickets from all communication channels. Our team gives detailed explanations and remotely resolves incidents.
Our Service Desk offers:
Our Service Desk offers:
Support for office and business applications
Manuals and trainings
Managing outgoing campaigns
more
Managing outgoing
campaigns
- Monitoring and escalating tickets to consecutive support lines
- Monitoring infrastructure and systems, executing operational work
- Incident management
- Supervising data completeness
- Knowledge management
- Trends analyses and reporting services
- Creating policy and supervising quality of services
- Improving and automating services
We provide service throughall communication channels
Phone (numbers dedicated to clients, also international)
Mail
SMS/MMS/Video
WWW forms
Chat
Monitoring systems
Service Desk expertise
IT areas
- Office environment (sprzęt i oprogramowanie) (hardware and software)
- Printing environment (devices and software)
- Mobile environment (devices and software)
- Server environment (devices and software)
- Business environment (business apps)
- Networks and security
- Databases
- Specialized business areas (energy, logistics, medicine, administration, facility, technology)
- Soft debt collection and invoice clarification
- Reclaim processes
- Cold calls
