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Field Support
We provide comprehensive and professional care for the functioning of terminal equipment and peripherals. In case of failure, we prevent downtime of the operation of the of the company thanks to Break & Fix repair with the most demanding 24/7/365 response time.
Field Support in our complete
servicing process
Field Support is part of our service process. IT Solution Factor provides professional, comprehensive care for the functioning of end devices and peripherals. Our offerings include Break & Fix repairs with 24/7/365 response times to prevent business downtime regardless of when problems occur.
In addition, we provide:
- warranty service of terminal equipment - thanks to partnership agreements with major hardware infrastructure providers,
- post-warranty service of end devices - repair of company equipment not covered by warranty,
- repairs to ensure continuity of operation of IT systems and environments,
- inventories, maintenance, infrastructure upgrades and expansions,
- rollouts, moving hardware and software to a new location,
- hardware configuration at the customer's request.
In addition, we provide:
- warranty service of terminal equipment - thanks to partnership agreements with major hardware infrastructure providers,
- post-warranty service of end devices - repair of company equipment not covered by warranty,
- repairs to ensure continuity of operation of IT systems and environments,
- inventories, maintenance, infrastructure upgrades and expansions,
- rollouts, moving hardware and software to a new location,
- hardware configuration at the customer's request.
Professional equipment maintenance.
Faster business growth.
Our service process is a comprehensive care for the quality, reliability and fast functioning of your company's equipment. Through our partnership agreements with major hardware infrastructure vendors, we provide warranty and post-warranty services on behalf of the manufacturers.
We perform infrastructure inventories, maintenance, upgrades and expansions to ensure that your hardware environment enables your organization's dynamic growth. We conduct rollouts to efficiently carry out the transfer of hardware and software to a new location.
We perform infrastructure inventories, maintenance, upgrades and expansions to ensure that your hardware environment enables your organization's dynamic growth. We conduct rollouts to efficiently carry out the transfer of hardware and software to a new location.
More
Care of company equipment
An efficient team overseeing the work of the company's IT systems is a guarantee of maintaining the continuity of their operation and quick elimination of failures, which translates into no downtime causing losses. Field Support is a type of service that includes servicing of company equipment and quick assistance in cases where IT infrastructure failure occurs. It provides 24/7 technical support for customers, seven days a week, 365 days a year. Regardless of when the support of a specialist will be needed - Field Support is the assurance of business continuity for the organization.
An efficient team overseeing the work of the company's IT systems is a guarantee of maintaining the continuity of their operation and quick elimination of failures, which translates into no downtime causing losses. Field Support is a type of service that includes servicing of company equipment and quick assistance in cases where IT infrastructure failure occurs. It provides 24/7 technical support for customers, seven days a week, 365 days a year. Regardless of when the support of a specialist will be needed - Field Support is the assurance of business continuity for the organization.
Our equipment maintenance processes aim at making sure that your company’s equipment is reliable and fast. Partner agreements with biggest suppliers of hardware infrastructure allow us to offer warranty and post-warranty maintenance on behalf of the producers.
We carry out inventories, maintenance works, modernizations and infrastructure extension to boost dynamic business growth. We run rollouts to facilitate smooth equipment and software migrations.
Reliable equipment infrastructure
Hardware failures can cause downtime for your business, and that comes with financial losses. Therefore, in order to eliminate interruptions, we perform Break & Fix repairs to guarantee the continuity of systems and IT environments.
The world of technology is subject to constant and dynamic changes and constant evolution of solutions. As an experienced partner, we provide continuous hardware and software update services, and perform repairs in IMACD (Install, Move, Add, Change, Dispose) mode. In order to quickly replace or store equipment, we also have permanently available storage space.
We provide our services in this area for major institutions and companies in the public and private sectors, both in Poland and the EU, as well as in the US and Canada (remote service). Key clients include Bank Gospodarstwa Krajowego, Amic, Accor, Warsaw Waterworks and the Ministry of Infrastructure.
The world of technology is subject to constant and dynamic changes and constant evolution of solutions. As an experienced partner, we provide continuous hardware and software update services, and perform repairs in IMACD (Install, Move, Add, Change, Dispose) mode. In order to quickly replace or store equipment, we also have permanently available storage space.
We provide our services in this area for major institutions and companies in the public and private sectors, both in Poland and the EU, as well as in the US and Canada (remote service). Key clients include Bank Gospodarstwa Krajowego, Amic, Accor, Warsaw Waterworks and the Ministry of Infrastructure.
Equipment failures may lead to downtime which consequently mean financial losses. Therefore in order to eliminate possible disruptions we make repairs in Break and Fix mode, which guarantees uninterrupted functioning of systems and IT environment.
Computer industry is highly volatile. As an experienced partner we provide services of equipment and software updates and carry out repairs in IMACD modes (Instalation, Move, Add, Change, Disposal). Additionally, we have at our disposal storage space where we can make quick exchanges or store some pieces of the equipment.
Areas of expertise
Desktop computers
Notebooks
Tablets
Printing devices
Monitors
Fringe devices
