22.02.2021

Case Study of ManageEngine product implementation at ITSF

From the very beginning in IT Solution Factor we were looking for a reliable and solid solution which would provide an appropriate level of freedom in terms of technological development and would allow a seamless integration with our IT structure. As a response to those needs, two ManageEngine products were implemented giving us the possibility of integration with other tools we use:

  • ServiceDesk Plus MSP - customer service in compliance with ITIL best practices, 

  • Analytics Plus - an advanced reporting tool.

Why did we choose these exact solutions? What was the scale of implementation and how did we benefit from it? We invite you to read the Case Study showcasing an implementation of ManageEngine products in our company.

CASE STUDY "IT Solution Factor - the provider of remote support services effectively serves its customers basing on ManageEngine solutions". 

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